Don’t They Understand The Word Dead?

I saw this and sadly is typical of some customer services here in the UK



Reported in the Newcastle Evening Chronicle recently;

Be sure and cancel your credit cards before you die! This is so priceless and so easy to see happening – customer service, being what it is today!

A lady died this past September, and MBNA bank billed her for October and November for their annual service charges on her credit card, and Then added late fees and interest on the monthly charge. The balance that had been £0.00, now is somewhere around £60.00.

A family member placed a call to the MBNA Bank:

Family Member:
‘I am calling to tell you that she died in September’

MBNA:
‘The account was never closed and the late fees and charges still apply.’

Family Member:
‘Maybe, you should turn it over to collections.’

MBNA:
‘Since it is two months past due, it already has been.’

Family Member:
So, what will they do when they find out she is dead?’

MBNA:
‘Either report her account to the frauds division or report her to the credit bureau, maybe both!’

Family Member:
‘Do you think God will be mad at her?’

MBNA:
‘Excuse me?’

Family Member:
‘Did you just get what I was telling you . . The part about her being dead?’

MBNA:
‘Sir, you’ll have to speak to my supervisor.’
Supervisor gets on the phone:

Family Member:
‘I’m calling to tell you, she died in September.’

MBNA:
‘The account was never closed and the late fees and charges still apply.’

Family Member:
‘You mean you want to collect from her estate?’

MBNA:
(Stammer) ‘Are you her lawyer?’

Family Member:
‘No, I’m her grandson’ (Lawyer info given)

MBNA:
‘Could you fax us a certificate of death?’

Family Member:
‘Sure.’ ( fax number is given )

After they get the fax:

MBNA:
‘Our system just isn’t set up for death. I don’t know what more I Can do to help.’

Family Member:
‘Well, if you figure it out, great! If not, you could just keep billing Her. I don’t think she will care.’

MBNA:
‘Well, the late fees and charges do still apply.’

Family Member:
‘Would you like her new billing address?’

MBNA:
‘That might help.’

Family Member:
Heaton Cemetery , Heaton Road , Newcastle upon Tyne Plot 1049.’

MBNA:
Sir, that’s a cemetery!’

Family Member:
Well, what the **** do you do with dead people on your planet?’

MBNA were not available for comment when a reporter from the Newcastle Evening Chronicle rang.

😯 I wonder if they finally got the point 😯


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8 Responses to “Don’t They Understand The Word Dead?”

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  1. Zach says:

    :O
    That sounds terrible!
    Zach also recently posted..Dark Chocolate 1- Cadbury BournvilleMy Profile

  2. Colleen Dick
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    Man that’s almost as good as Monty Python’s dead parrot sketch.
    Colleen Dick also recently posted..Too Much Info 13 CommentsMy Profile

  3. Anu @ New Trends
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    says:

    OMG! That’s totally crazy. Customer services are really getting weired.
    Anu @ New Trends also recently posted..Google takes step forward to battle iTunes- Amazon in online music serviceMy Profile

  4. Don E. Chute
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    says:

    WTF you have got to be kidding me. Must be some sort of joke?

    The CS dept. must be in some other country other than UK or US. I’m not pointing fingers [fill in blank].

    Crime-Minnie!
    Don E. Chute also recently posted..HUMP DAY 5112K11My Profile

  5. Russ
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    says:

    Steve that was great. Something typical you would expect from the idiots in the credit industry.Have a good weekend

  6. Joyce Lansky
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    says:

    Great post! Some idiots just don’t get it, do they?
    Joyce Lansky also recently posted..PunishmentsMy Profile

  7. Art of RetroCollage
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    says:

    Love the persistence!
    Art of RetroCollage also recently posted..The Human Cave- now in the Enlightenment LoungeMy Profile

  8. Greg says:

    Ridiculous. Those people are just reading a script in front of them and have no idea what they are saying.
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