Reported in the Newcastle Evening Chronicle:

Be sure and cancel your credit cards before you die! This is so priceless. And so easy to see happening – customer service, being what it is today!

A lady died this last September, and MBNA bank billed her in October and November for their annual service charges on her credit card, and then in December added late fees and interest on the monthly charge. The balance that had been £0.00, now is somewhere around – £60.00.

A family member rang MBNA:

Family Member: ‘I am calling to tell you that my grandmother died in September.’

MBNA: ‘But the account was never closed and so the late fees and charges still apply.’

Family Member: ‘Maybe, you should turn it over to your collections section.’

MBNA: ‘Since it is two months overdue, it already has been.’

Family Member: ‘So, what will they do when they find out she is dead?’

MBNA: ‘Either report her account to the Frauds Department or report her to The Credit bureau, maybe both!’

Family Member: ‘Do you think God will be upset with her?’

MBNA: ‘Excuse me?’

Family Member: ‘Did you just get what I was telling you.. the part about her being dead?’

MBNA: ‘Sir, you’ll have to speak to my supervisor.’

Supervisor gets on the phone:

Family Member: ‘I’m phoning to tell you, she died in September.’

MBNA: ‘But the account was never closed and the late fees and charges still apply.’

Family Member: ‘You mean you want to collect from her estate?’

MBNA: (Stammer) ‘Are you her solicitor?’

Family Member: ‘No, I’m her grandson’

MBNA: ‘Could you fax us a death certificate?’

Family Member: ‘no problem..’

(fax number is given)

After they get the fax:

MBNA: ‘Our system just isn’t set up for death. I don’t know what more I can do to help.’

Family Member: ‘Well, if you sort it out, great! If not, you could just keep billing her. I don’t think she will care.’

MBNA: ‘Well, the late fees and charges will still apply.’

Family Member: ‘Would you like her new billing address?’

MBNA: ‘That would help.’

Family Member: ‘Plot 1049.’ Heaton Cemetery, Heaton Road, Newcastle upon Tyne

MBNA: ‘But, that’s a cemetery!’

Family Member: ‘Well, what the f*** do you do with dead people on your planet?’ 🙄

The MBNA were not available for comment when a reporter from the Newcastle Evening Chronicle rang them.

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10 Responses to “Unbelievable”

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  1. Rosey says:

    Crazy, but not really surprising. 😉

  2. Joyce
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    That’s what she gets for dying.
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  3. Comedy Plus
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    Well banks are banks and all they care about is the bottom line. Period. What a bunch of idiots.

    Have a terrific day. 🙂
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  4. Ian@UnofficialChartBlog
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    I’d better cancel mine now then LOLOL

  5. AVCr8teur
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    How come this doesn’t surprise me. All the bills from now on should be labeled “return to sender”.
    AVCr8teur also recently posted..Skywatch Friday – Train RideMy Profile

  6. Rhonda@Laugh-Quotes
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    tears in my eyes from laughing so hard. thanks for sharing this one.
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  7. LOL
    Art of RetroCollage also recently posted..Collage’s Tender RefugeMy Profile